This page provides you with information on how to exchange, return, refund, and complain when you use the Services through our Website. Please read and comply with the following terms and conditions carefully.

Exchange and Return

You can request to exchange or return the Service in the following cases:

  • The Service does not match the description on our Website.
  • The Service is damaged or missing accessories due to the Provider’s fault.
  • The Service does not meet quality or safety standards due to the Provider’s fault.

To request an exchange or return of the Service, you must contact us via email or phone using the contact information provided in the Service booking confirmation email. You must provide us with clear evidence of the discrepancy, damage, or missing accessories of the Service, such as photos, videos, receipts, or related documents.

We will confirm your exchange or return request as soon as possible and contact the Provider to process your request. If your request is accepted, you can choose one of the following two options:

  • Exchange for another Service of equivalent or higher value (pay the difference if any).
  • Return the Service and receive a refund of the amount paid for the Service.

You must return the Service to the Provider within the time and by the method specified by us. You must ensure that the Service is returned in its original condition, without being soiled or further damaged. You may be charged a transaction fee by the bank or shipping service.

Refund

In addition to the case of exchanging or returning the Service as mentioned above, you can request a refund in the following cases:

  • The Service is canceled due to the Provider’s fault or due to objective reasons such as natural disasters, war, riots, terrorism, or other force majeure events.
  • You do not receive a Service booking confirmation from us after successful payment through our Website.
  • You do not receive the Service within the time and by the method confirmed by us.

To request a refund, you must contact us via email or phone using the contact information provided in the Service booking confirmation email. You must provide us with clear evidence of the cancellation, non-receipt of confirmation, or non-receipt of the Service, such as photos, videos, receipts, or related documents.

We will confirm your refund request as soon as possible and contact the Provider to process your request. If your request is accepted, we will refund the amount you paid for the Service through the payment method you used when booking the Service. The refund time will depend on the bank or payment service you use. You may be charged a transaction fee by the bank or payment service.

Complaints

If you have any complaints about the Service you have used through our Website, you can submit a complaint to us via email or phone using the contact information provided in the Service booking confirmation email. You must submit your complaint within 7 days from the end date of the Service and attach clear evidence of the complaint content, such as photos, videos, receipts, or related documents.

We will review your complaint and contact the Provider to resolve it. We will notify you of the complaint resolution result as soon as possible. If your complaint is accepted, we will assist you in exchanging or refunding the Service according to the terms and conditions stated above.