This website is owned and operated by VDS Investment Trading and Service Company Limited (hereinafter referred to as “we”, “the company” or “VDS Travel”). We respect your privacy and are committed to protecting your personal information when you use our website. This Privacy Policy explains how we collect, use, and protect your personal information, as well as your rights and choices regarding your personal information. By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please do not access or use our website.
Information We Collect
We may collect the following types of personal information from you when you use our website:
- Identity information, such as name, gender, personal image, and date of birth;
- Contact information, such as email address, phone number, shipping address;
- Payment information, such as credit/debit card number, bank or other account details;
- Booking information, such as departure date, destination, number of guests, room type, price, special requests;
- Travel preferences, such as favorite destinations, activities participated in, services used;
- Technical and usage information, such as IP address, browser type, device and operating system, display language, access history and interaction with our website.
We may collect your personal information in the following ways:
- When you access or use our website, we may use cookies and similar technologies to track and store information about your behavior and preferences;
- When you register an account on our website, we may ask you to provide some personal information to verify your identity and contact information;
- When you make a reservation or use our services, we may ask you to provide some personal information to process payments and perform services;
- When you contact us via email, phone, social media or other channels, we may store your contact information and the content of your communication;
- When you participate in surveys, reviews, comments or feedback about our website and services, we may collect information reflecting your opinions and experiences.
Use of Information
We may use your personal information for the following purposes:
- Provide and maintain our website and services, such as processing reservations, sending confirmations, updating status, delivery, providing customer support;
- Improve and develop our website and services, such as improving quality, features, interface, performance, security;
- Send notifications, advertisements and promotions about our website and services or those of related business partners, if you agree to receive them;
- Analyze data and statistics about our website and services, such as the number of visits, bookings, revenue, satisfaction;
- Resolve disputes and complaints related to our website and services;
- Comply with legal regulations and requests from competent authorities.
Sharing of Information
We may share your personal information with third parties in the following cases:
- Related business partners, such as travel companies, hotels, restaurants, tour guides, transportation or payment service providers, so that they can provide you with the services you request or are interested in;
- External service providers, such as web analytics companies, cloud storage, email marketing or web security, so that they can assist us in providing and maintaining our website and services;
- Competent authorities or as required by law, when we believe that disclosure is necessary to protect our rights or safety, yours or others’; to prevent or investigate illegal activities or violations.
Information Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, modification, disclosure or deletion. We only allow employees, business partners and service providers with a need to know to access your personal information and require them to adhere to the same security principles as us. We also use security technologies such as data encryption, user authentication, access restrictions, data backup and recovery to ensure the safety of your personal information.
However, you should also be aware that no method of transmission or storage of data is completely secure on the Internet. Therefore, we cannot guarantee the absolute security of your personal information. You are responsible for protecting your account information and not providing any information related to your account and password to access our website on other websites except when logging in to the official address of our website.
User Rights
Under the GDPR and other legal regulations, you have a number of rights relating to your personal information, including:
- Right of access: You have the right to request us to provide you with a copy of the personal information we hold about you and to confirm that we are processing your personal information in accordance with the law;
- Right to rectification: You have the right to request us to correct or supplement your personal information if it is inaccurate or incomplete;
- Right to erasure: You have the right to request us to delete your personal information from our system, unless we have a legitimate reason to continue to retain or process it;
- Right to withdraw consent: You have the right to withdraw your consent to our processing of your personal information for direct marketing purposes or other purposes that you have previously consented to;
- Right to complain: You have the right to complain to the supervisory authority about our processing of your personal information;
- Right to data portability: You have the right to request us to provide you or a third party you designate with a copy of your personal information in a machine-readable format;
- Right to restriction of processing: You have the right to request us to restrict the processing of your personal information in certain circumstances, such as when you contest its accuracy or legality.
To exercise these rights, you can contact us via the contact information provided at the end of this Privacy Policy. We will process your request as soon as possible and comply with legal regulations.
Cookies and Similar Technologies
Cookies are small files that are stored on your computer or device when you visit our website. Cookies help us recognize your device and collect information about your behavior and preferences when using our website. We use cookies for the following purposes:
- Necessary cookies: These are essential cookies for our website to function properly, such as allowing you to log in, make reservations, and remember your choices;
- Performance cookies: These cookies help us measure and improve the performance of our website, such as the number of visits, bounce rate, and visit time;
- Functionality cookies: These cookies help us provide customized features and services for you, such as display language, geographic location, and browsing history;
- Marketing cookies: These cookies help us send you advertisements and promotions relevant to your travel interests, as well as track the effectiveness of marketing campaigns.
When you visit our website, we will ask you to agree to the use of cookies. You can manage or disable cookies by adjusting your browser or device settings. However, this may affect the use of our website and services.
In addition to cookies, we may also use other similar technologies to track and collect information about your behavior and preferences when using our website, such as web beacons, pixel tags, and local storage. These technologies work similarly to cookies and adhere to the same privacy principles.
Links to Other Websites
Our website may contain links to other websites that are not under our control. We are not responsible for the content, privacy policies or practices of these websites. You should carefully read the privacy policies of these websites before providing any personal information to them.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time to reflect changes in our business operations, laws or technology. We will notify you of these changes by updating the effective date at the top of the page and/or sending you an email if there are significant changes. You should check this Privacy Policy regularly for the latest updates.
Contact Us
If you have any questions, comments or complaints about this Privacy Policy or the processing of your personal information, you can contact us through the following information:
- Company name: VDS Investment Trading and Service Company Limited
- Hotline: 0765.222.444
- Email: VDS Investment Trading and Service Company Limited
We will try to resolve any issues and respond to your feedback as soon as possible.